Frequently Asked Questions

Got a question? We've got answers.

General Questions

What services does Timeless DVD provide?

We offer 3 specific services:
• Converting DVDs and Mini DVD to video files
• Mini DVD and disc services, including converting Mini DVDs to regular size DVDs, finalization, and disc recovery
• DVD duplication
That's it. If you don't see it listed, we don't currently offer it.

Does Timeless DVD transfer VHS tapes to DVD, scan photos, create slideshows, create Blu-Rays, convert audiotapes (etc...)?

No. The only services we offer are listed above. We do not offer conversion for any analog media, such as videotapes, film, or audio at this time. We specialize in services that most other companies do not offer. Many other companies provide the services in this question.

Didn't Timeless DVD used to offer tape transfer and slideshows?

Yes, we did, years ago. You may note that some of our reviews mention video cassette transfers and slideshows. As large big box stores have consumed this field, we have chosen to focus our business on services that consumers need, but which superstores do not offer or overcharge for. Most big-box stores and large chains will not extract and convert video from home video DVDs, do not offer complete Mini DVD services, and make it extremely expensive to copy a single DVD. That's where we come in.

Do you handle Blu-Ray or any high-definition formats?

No.

How much does this cost?

Please see our Pricing page for our complete price list. There are no hidden costs.

Do you offer discounts for larger orders?

Discounts are offered on a case-by-case basis. We do not offer blanket quantity discounts for DVD or Mini DVD conversions because a large order can include a number of problem discs. We do not charge for correcting minor issues, but cannot risk discounting for that reason either. If your order is easy, we may offer a discount. We do offer quantity discounts for DVD duplications.

Is it safe? Why should I trust Timeless DVD?

This is a legitimate concern, especially when you are trusting a company with precious family memories. We want you to feel comfortable choosing Timeless DVD. Here are a few features we offer to alleviate this worry:
Reviews. We are proud to show comments that real Timeless DVD customers have written for us. Timeless DVD has been in business since 2003 and has accumulated many satisfied customers! In addition, we have done transfers for major universities, large companies, nonprofits, and even the U.S. Department of Justice.
Samples. We offer samples of all our file types by request. You can also visit our YouTube Channel to see video conversion samples of real customers' DVDs.
Frequent communication. We will e-mail you within 24 hours of your order's arrival in our studio. If anything changes during processing, or if we run into questions, we'll contact you. We will e-mail you again when the order is shipped, and give you the tracking number so you can follow your package to your door. And of course, you are welcome to reach out to us at any time.
- Safe shipping and storage. The mailing address on our order form is for our private mailbox, which is located in a temperature-controlled facility. This means your order is never sitting outside in cold or hot temperatures. When your order is in our studio, we leave it in your packaging until we work with it, and we return it to the same packaging when we are finished. Our studio is an air-conditioned, smoke-free environment, and your materials are never exposed to heat, sunlight, or any detrimental conditions. Plus, we are a small company providing individualized service, not a huge corporate facility where items can be easily lost and employees are often unaccountable.
Multiple ways to pay. We can take checks or credit cards, or you can handle payment yourself through your PayPal account. So if you are uncomfortable about writing your credit card information on the order form, you may send a check. We offer all these options to put you at ease.
Your order is safe with Timeless DVD. We have been in business since 2003 and have handled many, many orders from all over the country. We have never lost or damaged an order. Every single order we have ever processed has made it home safely. Our motto is to always treat our customers' materials the way we would want our own memories treated.

Is it safer to use a local provider rather than ship my discs?

It is unlikely that you will be able to find a local provider who can offer the specialized services, pricing, and packaging that we do. Obviously there is always a risk when sending materials. However, we have literally never lost a customer's materials in 15+ years of business. We do advise that you ship with FedEx or UPS, as unfortunately we have found the USPS to be less than reliable in terms of arrival date and tracking.
Timeless DVD has worked with customers from all over the United States for over fifteen years. Unless you feel a need to personally drop off your materials, there is absolutely no advantage to using a company that is your town. We advise you to choose a transfer service based on your needs and the benefits a company can offer you, not map location.

Do you provide references?

Our privacy policy does not permit us to disclose our customers' personal information, so we cannot provide references. However, we provide a Reviews page, where we're proud to post comments from our customers and photos of their real DVDs.

Can I see a sample of your work?

Absolutely! We believe that the best way to show you our abilities is through work we've done for previous customers. Visit our Reviews page to see images of real customers' DVDs. We also show samples of our conversion work on our YouTube channel, which enables you to see the high quality of our video conversions. You may also request our sample files.

Why did you choose to locate your business in Pennsylvania?

Philadelphia is a great location for a business specializing in video and family memories because it is safe from many weather issues that plague the rest of the country. Generally speaking, we don't have serious hurricanes, tornadoes, earthquakes, floods, or fires. So it's one of the safest possible regions of the country where customers can send their precious home videos.

Do you offer a guarantee or refund?

We guarantee our work. We are committed to fixing any errors we make or any problem that is not inherent to the original video. For example, if your disc has an authoring error, we will replace the disc, free of charge. Please note, however, that we cannot offer refunds, due to the time and labor involved in a video conversion or DVD creation. Also, if you require changes to be made to your DVD that were not part of the original order, additional charges will apply.

Does Timeless DVD offer a refund if my DVD doesn't work in my player?

Timeless DVD does not offer refunds based on player incompatibility. Our DVDs are compatible with virtually all DVD players and, more importantly, are compliant with DVD standards and specifications. For this reason, absent a scratch or dirt on the disc, any problem almost certainly lies with a DVD player's internal parts rather than our disc. We also do not issue refunds or redos for incompatibilities with all the DVD players that might ever play your disc.
Since the cost of a DVD player is so low these days, it is a far better solution for you to purchase a new player. Unfortunately, it is simply a fact of life that some DVD players do not play DVD-R discs. This does not mean that the disc is faulty, or that most other players won't play it.

Will my DVD be kept confidential?

We respect your right to privacy. Your personal information and the contents of your DVD or videos are never shown or disclosed without your permission. We ask customers for written consent if we would like to use photos of their DVDs on our Reviews page or clips of their conversions.

Does Timeless DVD keep a copy of my DVD or files?

We keep a copy of Mini DVD combo DVDs. This enables us to produce additional DVD copies for you at any time in the future - a valuable benefit that no other service offers! No matter what happens to your DVD disc, a copy is always backed up in our archives. If you do not want us to keep a copy of your DVD in our archives, just let us know.
Duplication orders are kept on hand for approximately 1 month to enable the customer to make easy additional copies if desired following the order.
Video conversion files are not archived in our studio, but we hang on to them for awhile so you have time to safely receive your order and try them out.

Compatibility and Troubleshooting

Will the DVD play in my DVD player?

Timeless DVD uses the DVD-R format, a DVD disc type that is compatible with approximately 97% of all existing home DVD players. Check your DVD player documentation to see if it supports DVD-R. If you have specific requirements for a different format, please let us know in advance and we will do our best to accommodate you. DVD+R, which is the main alternative, has a 87% compatibility rating, but nevertheless, some players prefer it to DVD-R. You can also check known format incompatibilities for your DVD player make and model at www.videohelp.com/dvdplayers. The good news: it is extremely unusual for a current DVD or Blu-Ray player to be incompatible with a Timeless DVD disc. It is not an issue we have often encountered.
Timeless DVD takes a few additional steps to ensure that our DVDs will work in your player. First, we use high-grade JVC/Taiyo Yuden discs, which are well-known for having widespread compatibility due to their excellent construction. For our Mini DVD combos, we employ a careful authoring process that includes professional DVD software, which ensures that our discs are compliant with official DVD specifications. We also verify every disc after it has been burned, both electronically and by testing it out in a real, consumer DVD player. And we use on-disc printing rather than sticky labels, which can peel.
If you have any doubt about your DVD player's compatibility before placing your order, please contact us and we will research your player to determine whether it will be compatible.

What should I do if my DVD doesn't play, or doesn't play correctly?

First, follow the instructions in the next question for cleaning your DVD or player. You might have a bit of dust or dirt in your machine. If that doesn't work, please let us know immediately. If the DVD was cracked or broken during shipping, we will replace it. We electronically and visibly inspect every disc before it ships out, but damage can occur. If that's not the case, we can send a replacement disc on a different media format.

How do I clean my DVD or DVD player? My DVD or player doesn't seem to be working right.

If your DVD is simply "stuttering" in the DVD player, and you know DVD-Rs usually play fine in it, you may have a slightly dirty disc or DVD player. Because short-run DVDs lack the plastic coating of mass-produced store-bought DVDs, they are highly sensitive to the tiny particles that are commonly found in most DVD players. Dust or dirt on the player's laser can cause pausing, stopping, skipping and soundtrack issues.
When this happens, we advise you to clean your disc first. Many problems can be solved by wiping your disc with glass cleaner and a soft paper towel. Spritz the disc, then wipe straight out from the center hole to the outer edge. Make these straight wipes all the way around the disc. Wipe in these straight lines, NOT around the disc in a circular fashion. When the DVD is dry, try playing it again.
If that doesn't work, a second solution is to play a DVD laser-lens cleaner in your DVD player. A DVD laser-lens cleaner is a DVD disc containing tiny brushes that "sweep" your DVD player's laser lens, and it can be purchased at most electronics stores. If you have never cleaned your DVD player's lens before, run the cleaner at least 2-3 times to ensure that all of the dust and dirt is removed.

Will the DVD play on my computer?

If your computer has a DVD drive, your DVD will be playable in it. A PC needs to have DVD player software installed such as PowerDVD or WinDVD, while many Macs are equipped with Apple DVD player software. (If your computer is on the new side and lacks DVD player software, downloads are out there.) VLC Media Player is another good option.
Keep in mind that standard-definition DVDs are primarily intended for viewing on a television. Computer monitors have higher resolution and so your DVD may not look as good there as it does on your TV. In particular, excessive brightness and "jagged edges" are frequently apparent when watching a DVD on a computer.

Why do DVDs sometimes have incompatibility issues?

A short-run DVD is constructed differently than a DVD you buy in a store. Commercial DVDs are "pressed" in mass quantities in large DVD replication facilities, use a slightly different specification, and have few compatibility issues as a result. These discs are literally stamped out at the rate of 7,000 discs per hour.
DVD-Rs, by comparison, have a dye layer that is "burned" by a laser. You may notice that a DVD-R has a green-blue appearance on its playable side.That is the dye. A stamped DVD has no dye layer and simply appears metallic. Thus, a DVD-R has less reflectivity than a standard DVD, an issue that affects compatibility.
In addition, manufacturers of inexpensive players often cut costs by omitting features, including aspects of DVD specifications. This creates DVD compatibility issues with various disc formats. Older machines can also have compatibility problems because DVD technology has changed over time. If your player has problems playing DVD-R discs, there is a good chance that you will eventually experience problems with other discs as well, even commercial movies. We recommend that you purchase a newer player that is more compatible.
In addition, not all blank DVD-R discs are created equal. While they may all look the same, discs are manufactured by different companies, and quality control practices vary widely. This is even true for so-called "name brand" media. Even when purchasing the same brand at two different stores, you don't know what type of discs are actually in the box unless you check them with specialized media code software, which reads the manufacturing codes embedded on the disc itself. Lesser quality discs may be compatible with fewer players, or play more erratically over time.
Because of this, Timeless DVD is extremely careful when we stock DVD media. We only purchase JVC/Taiyo Yuden discs (well-regarded as the best quality disc available) from reputable suppliers who guarantee their media to be authentic. We also utilize media code software to double-check our discs. We try our best to make sure all the discs we provide are as compatible as possible!

Can I send my DVD to my relatives in Europe? Will they be able to watch it?

We cannot guarantee that the DVD we create for you will work on your relatives' DVD player in a European country. However, it might work.
Different areas of the world use 3 main television standards. The system used in the U.S. and Canada is called NTSC. Western Europe and Australia use a system called PAL, and Eastern Europe and France use SECAM. The standards are distinguished by the number of horizontal lines on the screen, the frame rate, and for digital signals, the pixel dimensions of the screen.
Because of these different standards, it is usually impossible to view a video program or DVD that is recorded in a country that uses a different television standard than yours. However, we have heard that PAL DVD players are often able to play NTSC DVDs (while the reverse is generally not true).

DVDs and Technology

How long do DVDs last?

The best estimate puts DVD longevity at 25–50 years. Manufacturers like to claim 100 years or longer, which is entirely possible, but the fact is that no one really knows for sure.
In all cases, longevity can be reduced by poor quality discs. Not all blank DVD discs are created equal. Some are known for using unstable dye formulations or sub-par manufacturing. Timeless DVD only uses high-quality, archival JVC/Taiyo Yuden discs, which enables your DVDs to start off on the right foot. Following that, handling your DVDs carefully and correctly is the most important thing you can do to extend their lifespans.

What is the best way to handle and care for my DVDs?

Proper handling and storage of DVDs and Mini DVDs will maximize their longevity. Some tips:
- Store them away from extreme heat, humidity, or cold temperatures.
- Keep them in their cases when not in use to minimize dust and scratches.
- Only handle them and touch them on the edges.

When will DVD become obsolete?

It's almost there. All technology becomes obsolete over time. However, the widespread consumer acceptance of DVD guarantees that some players and drives should be available for a long time to come. (Think of VCRs: you can still obtain one if you need it, even though homes no longer have them.) The best way to safeguard your video content is to create duplicate copies of your DVD and convert or back up the DVD's files on a hard drive.
Interestingly, some companies that transfer tapes, photos, and film to DVD answer this question by stating "The digital video file on your DVD may be extracted and converted to future formats as technology develops." Voila - that's what we do here!

What is the difference between analog and digital media?

Film, negatives, and videotapes are analog. They change and degrade over time and cannot be copied without losing quality. Conversely, digital media is literally a computer file. It does not degrade no matter how many times you copy it, because it's comprised of binary computer code.
DVDs and Mini DVDs straddle this difference because while they are digital (the video is stored as computer code on the disc), they are still physical media and can be damaged or destroyed. But if you extract the video from the disc, you create a computer file that can be stored on as many devices, computers, or hard drives as you like. This is why converting your DVDs and Mini DVDs to video files is such a good idea - and why we offer this service!

Ordering Questions

How long will my order take?

Turnaround time depends on the complexity and size of your order and our current workload when your project arrives.
We handle most projects on a "first come, first served" basis. Therefore, turnaround will be slower during busy times of the year, such as during the Christmas season or other holidays, or after a unusually large quantity of orders has arrived.
Below are very general turnaround estimates for our services (NOT guaranteed timeframes). These estimates do not include shipping time.
DVD/Mini DVD conversion to video files: 2-3 weeks for 10 or fewer discs. 4+ weeks for conversion of 10+ discs, depending upon the complexity and size of your specific project. Turnaround time will be longer if your discs have problems or if disc recovery service is part of your order.
Mini DVD combos: 2-3 weeks for a project with 10 or fewer Mini DVDs. 4+ weeks for orders with larger Mini DVD counts. Turnaround time will be longer if your discs have problems or if disc recovery service is part of your order.
DVD Duplication: 1–2 weeks for most orders (less than 100 discs from 1-2 masters). 2+ weeks for larger counts, multiple master discs, or projects with special design requirements.
Turnaround times are estimates, and while we try our best to complete orders in a timely fashion, we do not make promises or guarantees regarding turnaround time. We understand that you want your order completed as quickly as possible. Please allow plenty of time for us to complete the work so you receive the best results. Timeless DVD is focused on providing high quality and customized work, and that is our priority rather than fast turnaround. Please be aware of this before submitting your order.
Please see our Turnaround Time policy on our Terms of Service page for more information.

Can I get my order done by a certain date?

If you need your project finished by a certain date, or expect it to be completed by a certain date, you must discuss your needs with us prior to sending in your order. All due dates must be discussed and confirmed with us before you submit your project. We only guarantee a desired timeframe if we have confirmed prior to project submission that your order will fit into our production schedule. We always do our best to accommodate a customer's time expectations, but you must let us know what you need or expect. We are not responsible for meeting an expected turnaround time that has not been communicated to us.

Do you offer rush orders?

No, not at this time. If you need your project completed by a certain date, please e-mail us prior to sending it in and ask if we can accommodate your timeframe. We are open to working with customers to meet their deadlines if possible.

How do I place an order and get my materials to you?

It's super-easy! Visit our How to Order page for our order form and detailed instructions. Our Order Form is available as a PDF at the top of the page. If you have no way to print the form, just fill it out on your computer and e-mail it to us. Then simply pack up your discs, include your form, and send the package to us. We'll let you know as soon as your order arrives.

What if I have no way to print my order form?

Just fill out your order form on your computer or device and e-mail it to us. Just be sure we get the e-mail before your package arrives!

Can a mix of conversions/duplications/DVDs/Mini DVDs be included in the same order?

Absolutely! You can order multiple services on our order form. And if the form gets confusing, just write out your instructions on separate paper. We're pretty flexible!

Is there a limit to how many DVDs or Mini DVDs I can send in?

Nope! Timeless DVD can handle any size order.

Why can't I order disc recovery if I want to place a DVD duplication order?

In order to duplicate a disc, the original disc must be in perfect working order. When a disc has errors, or is unfinalized, that is not the case. When we perform disc recovery on a DVD or Mini DVD, we extract the raw video, but not the menus or the disc structure - which is what is needed for a straight duplication. If you want your recovered video on a disc, please order our "combine Mini DVDs to full-size DVDs" service, even if you have full-size DVDs. We can keep the original discs' content separate if you wish, and provide the whatever duplication packaging you want, but the additional fee enables us to create a new menu structure for your recovered video.

The order form

Can you help me fill out my order form?

First, look at our ordering instructions. We have provided extensive directions that can help if you have questions about any part of the order form. We strive to make the process enjoyable and easy to understand! But if you still have questions, just e-mail us.
Also, if you're confused by anything on the order form, we encourage you to simply write out your instructions on a separate paper in a way that makes sense to you. If we have questions about what you write, we'll ask!

Do I have to add sales tax?

If you live in Pennsylvania, or if we will be shipping the order to a Pennsylvania address, you must add 6% sales tax. Customers living in any of the other 49 states do not have to add sales tax.

Why is there a $15 shipping fee?

Our $15 flat fee covers UPS Ground shipping for most orders within the continental United States. For larger orders, such as a large duplication job, or to locations in Hawaii or Alaska, we may need to raise the shipping fee. We will contact you after we receive your order if this is the case. We will also need to raise the fee if you desire the finished project to be shipped to you via overnight or faster delivery service.
Please note that additional shipping charges must be paid before the finished project can be sent. If you know you will require additional shipping charges before sending your order, please contact us so we can give you an estimate.

How long does UPS Ground Shipping take?

The Mid-Atlantic area (southern New England through Virginia) is overnight. The rest of the eastern half of the United States (to Chicago and the Mississippi River) is two days. The Great Plains, eastern Rockies, Arizona, Alaska, and southern California are 3-4 days. Most of the Rockies, Southwest, Northwest, and Hawaii are 5 days.

Can I order faster shipping or use FedEx or the USPS?

You sure can! Just let us know what speed and service you prefer and we'll work up a customized shipping total for you.

What types of payment are accepted?

We accept Visa, Master Card, American Express and Discover credit cards, as well as checks and PayPal. We do not accept money orders or cash.

When is payment expected?

We require payment information to be provided up front to cover our work, either at order submission or once the total cost has been determined. We are a small and specialized business, and this process provides security for both of us. Order production does not begin until we have payment information on hand.
Payment can be a credit card number, check, or an e-mail address linked to a PayPal account. However, please note that while we require this information to be on hand, we usually do not charge a card or send a PayPal request until the project is 99% completed and ready to ship or deliver. Checks are usually cashed a few days in advance of project shipment to ensure clearing time. We charge a $30 fee for any bounced check, which must be paid in addition to the project cost before the order ships.

Why is payment information required up front?

Unlike most other transfer companies, we do not require up-front full payment. We ask for payment information to guarantee that we'll be paid for the conversion work we do.

Can I expect any extra charges?

First, we will e-mail you if any extra charges arise. No additional charges are ever added to your order without your consent.
The most common reason for unforeseen charges happens when a DVD or Mini DVD doesn't read properly in our drives. We will always test it in multiple drives to make sure, but this situation is usually caused by a tiny scratch or encoding error. If the disc is part of a duplication order, additional charges will apply, because we cannot duplicate a disc that has an error. If the disc is to be converted to video files or a Mini DVD combo DVD, we can usually work around the error without additional charges (unless significant work is involved).
Extra charges may also apply for shipping larger orders, or for orders shipped to Hawaii or Alaska. Again, we will let you know if this is the case prior to project completion.

Do you ship to Hawaii and Alaska?

Yes! And in fact, we have worked on memorable projects for customers in both states!

Can you ship to a AFB, FPO, or APO?

No, not at this time.

Can you ship to a PO box?

No, because our regular shipper, UPS, will not deliver to a PO box. If you absolutely, positively need your order shipped to a PO box, please let us know - we will have to ship your order via USPS and additional charges may apply.

I live outside the United States. Can I still place an order?

No. Unfortunately, at this time we are not able to support customers who live outside the United States.

Shipping your order

Is it safe to send my discs?

Shipping anything always carries a risk. However, we have never had any projects damaged or lost when using a trackable carrier. That's why why we advise using a company like UPS or FedEx, and why we recommend carefully packing your order with a sturdy box and bubble wrap. The shipping process is out of our hands, so the care you take is largely up to you.
We realize how important your DVDs and Mini DVDs are. We treat all customers' materials as if they were our own. The mailing address on our order forms is for our private mailbox, which is located in a temperature-controlled facility. This means your order is never sitting outside in cold or hot temperatures, and you can even request delivery or signature confirmation if you wish.
When your order is in our studio, we leave it in your packaging until we work with it, and return it to the same packaging when we are finished. Our studio is an air-conditioned, smoke-free environment, and your materials are never exposed to heat, sunlight, or any detrimental conditions. Plus, we are a small company providing individualized service to all our clients, not a huge corporate facility where items can be easily lost.
We receive orders from all over the United States on a regular basis. To date, Timeless DVD has never lost or damaged any disc. We assure you that your materials will be returned to you in the same condition as we received them, unless something catastrophic occurs that is out of our control.

How should I pack my order to ship it?

Pack your materials carefully to avoid any damage during shipping. We recommend placing your discs and other materials in a Ziploc plastic bag to seal out moisture. Then, wrap your bagged materials with bubble wrap before putting them in your envelope or box. If bubble wrap is not available, use a padded, reinforced envelope or sturdy box. Do not use a flimsy box from a department store, a Kleenex box, shoebox, or any box made from thin cardboard. Your local post office, UPS store, or FedEx/Kinkos should be able to supply a sturdy box if you don't have one.
Fill the empty space in the envelope or box with bubble wrap, crumpled paper, or packing foam to hold your discs, drive, or other materials in place. If you use packing peanuts, make sure to enclose your materials in a plastic bag first, because peanuts and styrofoam can disintegrate. If you are sending discs that aren't in cases, pack them between two layers of stiff cardboard. Please be extra careful and pack extra well if you are enclosing a hard drive or camcorder – use lots of padding!
When sealing your box or envelope, more tape is better than not enough. Cover any gaps created by the flaps with tape, and pull the flaps tight as you tape them. That will securely lock anything inside the box in place. Never rely solely on "press and seal" tape on envelopes or boxes - always wrap good packing tape around flaps and openings!
We realize that most videos sent to us are irreplaceable. However, we cannot be held responsible for any damage that occurs during shipping. We encourage you to pack your materials carefully and securely for this reason. We promise that we will be extra careful with every disc that you send.

What shipping method should I use?

We strongly suggest using UPS or FedEx. Both services employ rock-solid tracking, and have always been reliable for us. They also are diligent about finding an order if it goes missing. While the USPS does offer tracking, USPS shipments are often randomly delayed, rerouted, or more difficult to track down (even with a number). USPS tracking sometimes lags behind and can be fairly inaccurate. We do not recommend USPS unless you absolutely cannot use UPS or FedEx.

Where do I ship my order?

Use the address on the order form: Timeless DVD, 642 Cowpath Road, #281, Lansdale, PA 19446.

I live in the suburban Philadelphia area. Can I drop off my project or can you pick it up?

We apologize but we are currently unable to offer customers the ability to drop off their orders, nor do we have the time to pick up orders. Timeless DVD is not a storefront, but a private facility that is subject to residential zoning. In addition, we do not have the facilities or staff to accommodate personal meetings. The vast majority of our orders have always been shipped, and we receive projects from all over the country on a regular basis. Shipping is fast, safe, and convenient, and saves everyone time and gas!

Can I drop off an order and wait for it to be finished?

No. We do not offer project drop-off or same-day turnaround.

How will I know if you received my order?

We will e-mail you within 24 hours of the order's arrival in our studio to let you know.

Order processing and completion

I sent in my order. What happens next?

If you like, you may e-mail us to let us know to watch for your project. We'll contact you when we receive your materials so you'll know they're safe. Then we'll get to work. If your order form raises a question, we'll be back in touch. Please remember our turnaround times ("How long will my order take?" at the top of this page) while you are waiting for your project to be finished.

What communication should I expect about my order?

We will e-mail you using the address on your form when:
• We receive your package
• If we run into any questions
• When your order is completed and ships, with tracking number included
You are welcome to e-mail us at any time about your order, or in response to these e-mails. If you do not receive any of these e-mails, please check your junk/spam folder, as e-mail providers are often hesitant to deliver e-mail from businesses and companies.

I've sent in my order, but I want to make changes. What should I do?

E-mail us as soon as possible. We are happy to make changes, but we will charge for any work we have already done.

Where will my order be processed?

Timeless DVD conducts all services in-house at our studio north of Philadelphia, Pennsylvania, where we control the entire order from start to finish. Our area of the country is one of the safest - we do not have natural disasters such as hurricanes, tornadoes, earthquakes, floods or fires.
No order is EVER outsourced. In the event we would need to consult with an outside company (which can happen with corrupted or damaged discs), we would get your permission first.
Keep in mind that most of the transfer and digitization services you see advertised at drugstores or superstores outsource your tapes or materials far away to be processed – such as the other side of the country or even to India! If this isn't being done, they are likely using bare-bones, in-house processors that can be operated by a minimum wage clerk. Timeless DVD has always offered the safest and highest-quality service by doing all the work on our premises by staff who have exactly the right experience and skill. If you entrust us with your DVDs, you'll always know where to find them!

Is my order ever sent across the country or abroad like so many transfer services do?

Absolutely not! All work is processed in our studio in Pennsylvania. We don't send your project anywhere to be processed - which is what most of the big box, superstore, and drugstore services do.

How can I check on my order?

You are welcome to e-mail us at any time at info@timelessdvd.com. However, please endeavor to keep project inquiries to a minimum. We are a small studio, and every e-mail we need to answer takes time away from order processing. If you ask a question that is addressed on this FAQ page, expect to simply receive a link to this page.

Why doesn't your website have a phone number?

All customer support is handled by e-mail only, like many Internet-based companies. You can reply to any email we've sent you, and we'll get back to you as soon as we can. You are also welcome to e-mail us at any time at info@timelessdvd.com.
While we understand that email is not everyone's preferred contact method, we have not yet encountered an issue that we could not address with a customer via email. For a small office like ours, providing phone access breaks our workflow and costs money. And to be frank, most of the time, phone calls regard questions that are easily found on this FAQ page, our Pricing page, or our Order page.

You've had my order for a week and I haven't heard anything since you got it! What's going on?

Orders are processed in the order they are received. If you haven't seen an update in a few days, chances are there is a queue of orders in front of yours. Please rest assured: we'll get to it!

How is my project sent back to me?

We use UPS Ground service to return all customer orders because of their reliability and accurate tracking. We will e-mail the tracking number to you as soon as your order ships so you can follow it all the way to your door. If you would like us to ship your order with overnight shipping or via a different carrier, please let us know and we will change the shipping cost on your order accordingly.

Are my original discs returned?

Absolutely! Of course, we'll return your originals. Any materials you send to us will be carefully handled throughout the production process and returned to you in their original condition along with your finished discs or files. We do not keep or discard any of our clients' possessions, and we handle your materials with the greatest of care - the way we would want ours to be handled!

A superstore DVD service once returned one of my transfer orders without processing it. Will you do the same?

Absolutely not! This is one of the drawbacks of using one of the big box digital transfer services - it's an assembly line with no personal connection. If we have any problem at all with your order, we will contact you. We would never just ship your order back without doing anything with it!

What is the cancellation policy?

You may cancel your order at any point in the process. However, we will charge for any work we have done up to the time of cancellation. If we need to mail your materials back to you, you will need to pay for the return shipping as well. All costs must be paid before we can return your project.

What happens to my media if I don't pay or get back in touch with you?

Believe it or not, we have had customers who send in their materials and never respond to our e-mails, nor make any attempt to get in touch with us. Most orders that include accurate payment information never actually require us to make back-and-forth contact with the customer. But if we have questions on an order, or if the customer asks us to figure out a project's totals and issue an invoice, we need to hear from the customer.
We expect all our customers to check their email regularly, including the spam folder. We send periodic followup email reminders, and hopefully one of those will get through. We will hold on to customer jobs as long as we can, depending on how large the project is. However, if you don't respond to us, don't count on your media being in our studio forever.

Disc Conversion to Digital Files

How long will my order take?

2-3 weeks for 10 or fewer discs. 4+ weeks for conversion of 10+ discs, depending upon the complexity and size of your specific project. Turnaround time will be longer if your discs have problems or if disc recovery service is part of your order. Turnaround time generally depends on the complexity and size of your order and our current workload in the studio at the time your project arrives. Please see our Turnaround Time policy on our Terms of Service page for more information.

How much does it cost?

We charge $15 to convert one DVD or Mini DVD disc to one file type. Each additional file created from that same disc is only $10. Please see our Pricing page for all pricing options, including flash and hard drives.

How do I place an order and get my discs to you?

It's super-easy! Visit our How to Order page for our order form and instructions. Our order form is available as a PDF at the top of the page. Just download it and fill it out by hand or on your computer or device. (If you have no way to print the form, just fill it out on your computer and e-mail it to us.) Then simply pack up your discs, include your form, and send the package to us. We'll let you know as soon as your order arrives.

What kinds of DVDs and Mini DVDs can Timeless DVD convert?

We can convert any non-copyrighted DVD, including any DVD or Mini DVD that is comprised of home videos. That includes any DVD that was transferred by the large digital transfer companies, such as Walmart, Walgreens, CVS, Costco, Sam's Club, YesVideo, iMemories, Southtree, Legacybox, drugstore services, big box store services, or your local video shop. Most of these services are very careful about not transferring copyrighted content, so they're almost definitely OK for us as well. On a technical level, this includes DVD-R, DVD+R, DVD-RW, DVD+RW, or DVD-RAM formats. Basically, we can convert any DVD that does not include CSS or DRM copyright protection.
We can convert any Mini DVD that was filmed on a U.S. or Canadian video camera (NTSC video only). That includes all brands and the formats noted above. Note that if your disc is double/dual-layer or 2-sided, it counts as 2 Minis. Copyright problems should not exist for Mini DVDs, since the vast majority are recorded on consumer camcorders.

Are there any kind of DVDs that Timeless DVD can't convert?

We absolutely DO NOT accept copyrighted DVDs of any kind. That includes any DVD movies or TV shows purchased in a store. We can ONLY convert DVDs that consist entirely of home movies that are not copyrighted or copy-protected.
The reason is simple: most movies and TV show DVDs have Digital Rights Management (DRM) copyright protection embedded on the disc. It is illegal to break that protection - which is what needs to be done to convert the video or copy the disc. We will not commit an illegal act. Note that CDs do not include this type of copyright protection, which is why services can convert CDs to MP3s for customers. CDs were released from this type of restriction years ago. But unfortunately, ripping DRM-protected DVDs is still prohibited.
We also retain the right to refuse, at our discretion, to convert home video DVDs that are explicit or objectionable.
Finally, we also do not currently convert PAL or otherwise non-NTSC video (foreign formats).
Occasionally a DVD or Mini DVD may be badly encoded, scratched, or otherwise corrupted. In that case, we do our best to recover as much footage as possible. Depending upon the work level, our disc recovery fee may apply.

Why should I choose Timeless DVD to convert my DVDs or Mini DVDs?

Our service is ideal for anyone who has family video on DVDs (or Mini DVDs), but who wants to do something else with that video - including sharing online, watching on a device, editing, or simply backing up the DVD - without needing to re-run or stress the original videotapes again.
• We have spent significant time researching and testing exactly which settings and programs retain the best quality from your original DVDs during the conversion process. For our MP4 options in particular, we tested hundreds of sample files until we found the very best settings that combined great video quality with compressed file size.
• We offer a variety of file types, so you can select exactly the format you need for what you want to do, from sharing online to high-quality editing to disc-free TV viewing. You can even select multiple file types at a discount.
• We offer a range of hard drive options, including the ability to send in your drive for free. We don't make you purchase a drive from us, like many services do.
Check out our Why Timeless DVD? page for many more reasons you should work with us!

Are there other providers who offer this service?

There are very few - we've looked for them! A few companies out there will convert DVDs to files, but none offer the extensive file types and various other benefits we do. If you want your video extracted from a DVD and want to choose the perfect file type for your exact needs, here we are!

Why should I convert my DVDs to video files?

So many reasons!
DVDs are not indestructible. While DVD is a more durable storage type than analog videotape, it is still subject to decay, warping, and damage. Simple scratches on the disc's surface may prevent a laser from reading it correctly. And if the disc is cracked or broken? Forget it - it won't load at all. Even if the surface of a disc has not been damaged, the metal composite material within the disc (used for reflectivity enabling the player's laser to read the information) is subject to corrosion over time. The physical layers of material in the disc can separate or break down over time as well. Video files remove the fragility of discs from the video equation.
Video files can be backed up thousands of times. Unlike a single DVD, your digital file can be copied to as many devices, computers, hard drives, or clouds as you like - without any quality loss - so you are absolutely assured that you will never, ever lose access to your video! We hope you never experience a major household disaster, but from toddlers to broken water pipes, even daily life can be challenging. Multiple backups, especially online, remove that fear. A digital file will last forever if stored properly.
Who has a DVD player anymore? Many of us don't have DVD players or even optical media drives in our computers anymore - so where are you going to watch that disc? And even if you still have a drive now, do you think you'll have one in two years? Five? TEN?
Sharing. Digital files are super-easy to share with family and friends - no mailing, no hard copies required. As our lives move online, electronic sharing becomes easier and easier. But sharing is basically impossible to do with a DVD.
Editing. Edit your videos easily - shuffle clips around, add them to slideshows for special events, or create your own video masterpiece! Files can be imported directly into a video editing program, whereas a DVD cannot.
Watch your DVDs without discs. We can convert your discs to various kinds of digital files that can play in perfect, original quality on your TV. Why fumble with physical discs when you can have your own personal streaming service?

Why should I convert my Mini DVDs to video files?

The main reason is because Mini DVDs are not playable in every DVD player. DVD players that do not have the slightly recessed "dish" in the center of their loading trays cannot play a mini disc. Also, most DVD drives that are slot-loading (such as the drives many laptop computers and car DVD players have) cannot accept a Mini DVD; in fact, sticking one inside is a good way to ruin your player! Transferring Mini DVDs to files ensures that your videos will be watchable for a long period of time, and is just like transferring aging video tapes for preservation. The reasons given for converting DVDs in the previous answer apply to Mini DVDs as well.

Isn't it better to transfer from the original videotape or film reels?

You may get slightly better-quality files if you transfer directly from the master/original recording. But there are great reasons to convert from the DVD if you've already converted the videotape or film:
• You avoid any damage to the original tape or film. Videotapes and film reels are all decaying. Some are brittle due to damage by VCRs or projectors, storage in humid attics or basements, or simply age. Whenever you play a tape or film, it's possible that it may rip or break. We offer an easy way to obtain a video file of your recording without stressing the original tape or reel again.
• Your original recording stays with you - the safest place for it! Why take the risk of shipping it to a company again?
• It's cheaper. We charge less for a DVD conversion than most companies do to transfer a tape. Don't believe us? Check our comparison chart.
• If you simply want to share videos online or preserve your DVDs, there's no good reason to work from the original tape or film. It's unlikely you will see any difference between a digital file converted from your DVD and a file transferred from the original tape or reel. And you don't have to take our word for it: request our sample files and compare the quality for yourself.

Is it legal to convert video from DVDs that were created by another company?

Yes! DVDs that were created by Walmart, Walgreens, CVS, Costco, Sam's Club, iMemories, YesVideo, Southtree, Legacybox, drugstore services, big box store services, or your local video shop are NOT copy protected. If you're curious, look on any of these companies' FAQ pages. Most of them specify that customers are free to make copies of their DVDs and that no copy protection exists on the discs.

How do I use digital video files?

Digital video files are very versatile! You can upload them to your device, share them on YouTube or Facebook, edit them in a video editing program, watch them easily on your computer, use them as a backup for your DVD, or even watch your "DVD" via a Flash drive connected to your TV. The choice is yours!

What's the best way to preserve my DVDs or Mini DVDs?

First, realize that your DVDs and Mini DVDs are a digital format. They are recorded in the MPEG-2 file format, the same as a DVD you'd buy in the store. So as long as you copy that data off your discs, you ARE preserving your DVD video. If that's your main objective, we can extract your DVD's video and save it as a MPEG-2 file, which preserves an exact copy of your original raw video. Beyond that, we offer additional options such as MKV, ISO, and Video_TS, all of which preserve your original DVD's content in different ways.

The conversion Process

My DVD or Mini DVD doesn't play right on my player. Can you still convert the video?

Possibly - it depends what the problem is. Often, much of the video is recoverable, and usually we can handle small errors for no additional charge. For larger problems, we charge $20 per disc for disc recovery, in which we attempt to extract as much of the video from the disc as we can. Other times, sending the disc to a professional resurfacing company can salvage the entire disc. Additional fees may apply depending on exactly what's needed. Please give us a heads-up on any disc that isn't working right and we will work to achieve the best solution.

My DVD or Mini DVD is visibly scratched or damaged. Can you fix it?

It depends on how bad the damage is. Sometimes a good cleaning will fix the disc. Other times, sending the disc to a professional resurfacing company can salvage it. Often, we are able to recover at least some of the video. (Note that if the disc is cracked, we cannot work with it.) Additional fees may apply depending on exactly what's needed. Please give us a heads-up on any disc that isn't working right and we will work to achieve the best solution.

If I'm sending Mini DVDs, do I have to send my camcorder too?

You only need to send your camcorder if you have not finalized your Minis and want us to do it for you. Mini DVDs must be finalized by the original camcorder or they cannot be read by other DVD drives. If you don't know how to do it or don't want to take the time, we can take your camcorder and finalize the discs for $5 per disc.

Do I need to know how long my discs are?

No. We simply convert whatever length of video is on the disc.

Can just part of my DVD be converted?

No, this is not a service we offer at this time. If you need to edit your video, we advise choosing the AVI or MOV file option.

Do you edit out bad sections of the disc's video?

No, we convert all video footage that is on the DVD.

Can you convert a PAL DVD to an NTSC DVD or files?

No, we do not handle PAL DVDs at this time.

Do you enhance the video in any way?

No. Our goal in video conversion is to retain as much of the original quality of the DVD video as possible.

Do you watch the video as it converts?

No. The process is entirely automated. We spot-check the resulting files, but only see a few seconds of video here and there.

Are my original discs returned?

Absolutely! Any materials you send to us will be carefully handled throughout the production process and returned to you in their original condition. We do not keep or discard any of our clients' possessions, and we handle your materials with the greatest of care - the way we would want ours to be handled!

Can I convert my DVD or Mini DVD myself?

You can, if you know what you're doing. A DVD uses a file structure comprised of files ending with .vob, .ifo, and .bup suffixes, which DVD players can recognize and play. Most video editing programs, however, do not recognize these file formats. Therefore, you first need to use a program that can extract the correct files from the DVD.
The second step is converting these files to the right type of file for your purposes. There are lots of different programs and settings, and it can be a challenge to understand exactly which conversion settings to use to get the best results (especially for MP4 conversions). Conversion can also take a lot of computer processing time, so your hardware needs to be up to snuff.
Conversely, if you trust your conversion to Timeless DVD, you'll get it completed right the first time, and have fun getting it done without wasting your own time and effort!

File types

What format will my digital video be in?

That's up to you! To determine what file type(s) works best for you, please see "How do I pick the right file type?" on our Order page.

What kind of quality should I expect in my converted files?

A few factors determine this. First, the quality of your original DVD - which depends on the quality of the videotape that was transferred and the equipment and encoding used by the transfer company. Secondly, the quality of the converted files depends upon the type of file you choose. MPEG-2, MKV, ISO, and Video_TS will be 100% identical to your original DVD. AVI and MOV (both DV) will be extremely close.
The various levels of MP4 are explained on our order form and Order page, but since MP4 is a compressed format, you may see the most quality difference there. "High MP4" preserves most of the original video, while "Low MP4" will likely show some loss of detail.
But in short, the better quality your source DVD is, the better your final files will be.

What file type should I select?

The short answer:
• MP4 if you want to share it online or load it onto a phone or tablet
• AVI or MOV if you want to edit it (AVI for Windows, MOV for Mac)
• MPEG-2 if you want an exact copy of the DVD's raw video as a backup or for limited editing
• MKV if you want an easy way to watch your DVD's video with chapters via a USB Flash drive or hard drive connected to your TV
• ISO if you want to watch your entire DVD via a USB Flash drive or hard drive connected to your TV
• Video_TS if you want to back up all your DVD's files and possibly make more DVD copies someday.
Please see "How do I pick the right file type?" on our Order page for more information on each file type.

I want to share my DVD's video on YouTube or Facebook. What file type should I order?

Order one of our three MP4 options. "MP4 High" is likely the best option for uploading, as it will retain the most quality from your original DVD video. Both YouTube and Facebook will recompress your uploaded video, so you want to start with the best quality possible. Alternately, order "MP4 Low" if you have a slow internet connection or don't care about the quality of the video. The "MP4 Medium" option provides a balance between the two.

I want to put my DVD's video on my phone or tablet. What file type should I order?

Order one of our three MP4 options. "MP4 Low" will create files that take up the least amount of space on your device, and the video quality may be acceptable for most people at that small size. Select the "MP4 High" if you have plenty of space on your device and want the best quality video possible. The "MP4 Medium" option provides a balance between the two.

I want to edit my DVD's video on my computer. What file type should I order?

If you have a Mac, order a MOV file. If you have a Windows computer, order an AVI file. Both file types act as containers for the same DV codec. DV is the most-used format for editing standard-definition video, which includes sources such as DVD, VHS, 8mm, Hi8, and MiniDV. As long as the correct container is used (MOV or AVI), the DV inside will be editable by virtually any video editing software program.

What's the difference between AVI and MOV?

AVI and MOV are simply wrappers or containers, platform-specific file types. AVI is the format preferred by Windows, while MOV (or Quicktime) is preferred by Macintosh. Both can contain DV video. In general, Windows handles AVI well while Mac works best with MOV. If you have the wrong file type for your platform, you may run into problems, which is why we offer both file types.

I want to make edits to my DVD and then put the edited video o a new DVD. Can I do this without quality loss?

Yes, you can! Simply order the MPEG-2 file type. Then edit the MPEG-2 file in a dedicated MPEG-2 file editor, such as Womble's MPEG Video Wizard or MPEG2VCR. If you simply make straight cuts to the video (no transitions or any effects), you can resave your edited MPEG-2 to a new file without any quality change. That MPEG-2 can then be authored to a new DVD.

Is it possible to edit MPEG-2 video?

Yes, MPEG-2 video can be edited in a very limited way: only simple cuts. Any additional editing results in recompressing, which means quality loss. MPEG-2 is a heavily compressed or "lossy" file format. This means that when the file is created, the compressing software attempts to reach a small file size by deleting bits of digital information (redundancies in the picture). However, every time an MPEG-2 file is resaved, this same process happens. We advise using MPEG-2 for editing only if you just need very basic cuts and rearranging clips, and are familiar with working with MPEG-2 files.

I just want to create a backup of my DVD or Mini DVD. What file type should I order?

First, realize that your DVDs and Mini DVDs are a digital format. Their video is recorded in the MPEG-2 file format, the same as a DVD you'd buy in the store. So as long as you copy that data off your discs, you ARE preserving your DVD video. If that's your main objective, we can extract your DVD's video and save it as a MPEG-2 file, which would preserve an exact copy of your original video. Alternately, we can create a MKV file, which is just an MPEG-2 with chapters. To preserve the entire DVD or Mini DVD, choose ISO or Video_TS. ISO is a single file that simplifies playing a DVD digitally, which a Video_TS file (folder) contains a DVD's files exactly as they appear on the original disc.

Can I get my video as more than one file type?

Absolutely! Our order form makes it simple to order different files of your video. For example, you could order a video that you could immediately upload to YouTube or Facebook AND a video that you could edit. And the best part is that two or more files are discounted!

I want my video converted to a file type you don't offer. Can you accommodate me?

There are many different video file formats. Timeless DVD offers the most common and best formats for most consumers' goals: sharing, uploading, editing, and archiving. That said, please e-mail us and let us know what you need - we can probably handle it.

USB Flash and hard drives

What's the difference between the hard drives you offer?

A Flash drive is a small, inch-long drive that you plug directly into your computer or media device. It's the most inexpensive option for smaller projects. We offer four Flash drives with storage capacities ranging from 16 GB to 128 GB.
A portable hard drive is an external hard drive that connects to your computer with a USB cord. It is about the size of wallet or phone and doesn't need a power cord. This type of drive is very versatile for most projects. We offer small hard drives with capacities of 1 TB and 2 TB.
A powered hard drive is a larger hard drive designed to hold larger file capacities. It usually has a power cord and may have additional connection options, such as Firewire or Lightning, in addition to USB. It's the best option if you have a large project, especially one that includes DV files. We offer larger hard drives with capacities of 3 TB and 4 TB.

What size hard drive should I select?

The drive needs to have enough space on it for the quantity of video you are sending. The stated size of a drive (what's on the box) is a higher number than the actual space that exists. To determine the actual storage capacity of a drive, multiply the stated size by 0.93 (i.e., 320 GB x 0.93 = 295 GB actual size).
The hard drive size you need depends on what file type you select and how many DVDs/files you have. Below are rough estimates for files converted from a 2-hour DVD:
DV (MOV or AVI): 26 GB
MP4 High, MPEG-2, MKV, ISO, Video_TS: 4.5 GB
MP4 Medium: 3 GB
MP4 Low: 2 GB
Therefore, if you have five 2-hour DVDs and want your files in DV format, you will need at least 130 GB on a hard drive. For those same files in MP4 Low, only 10 GB would be required. Remember to allot additional space if you are ordering multiple file types.
Consider how many DVDs you have and how long they are, and plan accordingly. When in doubt, select a larger hard drive than you think you need. If you don't know what size drive your order will need or don't want to worry about it, just tick the "Add the smallest drive that fits my files to my order" and leave your totals blank.

How much video fits on a hard drive?

This depends upon the capacity of the hard drive and the size of the video files on it. Below are rough estimates for files converted from a 2-hour DVD:
DV (MOV or AVI): 26 GB
MPEG, MP4 High, MKV, ISO, Video_TS: 4.5 GB
MP4 Medium: 3 GB
MP4 Low: 2 GB
Therefore, if you have five 2-hour DVDs and want your files in DV format, you will need at least 130 GB on a hard drive. For those same files in MP4 Low, only 10 GB would be required. Remember to allot additional space if you are ordering multiple file types.

Can I pick the size drive I want and have Timeless DVD buy it?

Yes. Just tick the drive that you want on the order form. If the drive is too small for the resulting size of your files, we'll let you know.

What brand drives do you use?

Western Digital, Seagate, LaCie, and Sandisk. These are all highly-rated and reliable hard drive manufacturers.

What do I need to know to send in my own hard drive for free?

First and most importantly, only send drives that are blank and do not have any other files on them.
Please ensure that your drive is not formatted in the FAT32 file system, which cannot store a file that is larger than 4 GB. If your drive is not formatted correctly, we may have to reformat it.
Don't forget to send the drive's power cord or power supply if it has one!
Lastly, please ensure that your drive has enough space on it for files from your DVDs. The stated size of a drive (the number on the box) is larger than the actual space that exists on the drive. To determine the actual storage capacity of a drive, multiply the stated size by 0.93 (i.e., 320 GB x 0.93 = 295 GB actual size).
The hard drive size you need depends on the file type you select and how many DVDs/files you have. Below are rough estimates for a 2-hour DVD:
DV (MOV or AVI): 26 GB
MPEG, MP4 High, MKV, ISO, Video_TS: 4.5 GB
MP4 Medium: 3 GB
MP4 Low: 2 GB
Therefore, if you have five 2-hour DVDs and want your files in DV format, you will need at least 130 GB on a hard drive. For those same files in MP4 Low, only 10 GB would be required. Remember to allot additional space if you are ordering multiple file types.

Why do I have to send a blank drive?

We do not want to be responsible for anything happening to any existing files on your drive, or risk connecting a drive to our equipment that may have a virus on it. In addition, we sometimes have to reformat a drive in order to accommodate the customer's platform or file type, and this process wipes the drive as well. Hard drives are inexpensive these days, and using a blank drive works better for everyone.

What happens if I tick "add the smallest drive..." on the order form?

This option enables us to select the exact drive capacity needed for your project. After we convert all your files to your desired file type(s), we'll note the size of the project and purchase a drive to match. Please leave your totals blank if selecting this option.

Working with your files

How do I put the digital files on my computer?

Simply plug your drive into your computer via the USB plug (on a Flash drive) or USB cable (on an external hard drive). An icon should appear on your desktop. Click the icon to open the drive, and you should see a folder for your files. Open the folder, and you should be able to copy the files onto your computer.

How are my files organized?

We use the labeling information from the original DVD or Mini DVD. You can change the names of the files when you receive them.

What video software do you recommend for editing DV?

The video editing software you choose largely depends upon your skill level and the type of computer you have.
If you're a Mac user, this answer is simple: iMovie is the easiest and best choice, especially for beginners. It is intuitive and comes bundled with every Mac. The next step up is Final Cut Pro. Adobe Premiere Pro is another great choice. Both are professional editing programs that are the standard for Mac users.
If you're a Windows user, Adobe Premiere Pro is also available. Other options include Corel VideoStudio, Nero Video, Avid Media Composer, Blackmagic DaVinci Resolve, CyberLink PowerDirector, and Pinnacle Studio.
Please note that we do not provide support for any editing program.

Why is my video picture so small?

We are used to high-definition video these days! However, DVD and Mini DVD video is standard-definition, which means the video picture is only 720x480 pixels (or 640x480, depending on the file type). A typical high-definition video, by comparison, is 1920x1080 pixels, so it fills up your computer screen. Relax - the size of your video is perfectly normal!

Mini DVDs

How long will my order take?

2-3 weeks for a project with 10 or fewer Mini DVDs. 4+ weeks for orders with larger Mini DVD counts. Turnaround time will be longer if your discs have problems or if disc recovery service is part of your order. Turnaround time generally depends on the complexity and size of your order and our current workload in the studio at the time your project arrives. Please see our Turnaround Time policy on our Terms of Service page for more information.

How much does it cost?

We charge $15 per Mini DVD to combine Minis onto regular DVDs. Please see our Pricing page for other Mini DVD-related pricing options, including straight duplications to regular DVD, file conversion, finalization, and disc recovery.

How do I place an order and get my discs to you?

It's super-easy! Visit our Order page for our order form and instructions. Our Order Form is available as a PDF at the top of the page. (If you have no way to print the form, just fill it out on your computer and e-mail it to us.) Then simply pack up your discs, include your form, and send the package to us. We'll let you know as soon as your order arrives.

What kinds of Mini DVDs can you convert, combine, or duplicate?

We can handle any Mini DVD that was filmed on a U.S. or Canadian video camera (NTSC video). That includes all brands (Verbatim, Fuji, Sony, etc.) and formats (DVD-R, DVD+R, DVD-RW, etc.) Note that if your disc is double/dual-layer or 2-sided, it counts as 2 Minis.

Are there any kind of Mini DVDs that Timeless DVD can't convert?

We haven't come across one yet, although occasionally a Mini DVD may be badly encoded by the camcorder or otherwise corrupted. In that case, we do our best to recover as much footage as possible.
Note that our service only includes NTSC (American/Canadian) mini DVDs. We do not convert PAL or foreign Mini DVDs.
We do retain the right to refuse, at our sole discretion, to convert Mini DVDs that have explicit or objectionable content.

Why should I choose Timeless DVD to convert my Mini DVDs?

Mini DVD is not a format that most other companies specialize in. If they do offer Mini DVD service, most will only do a straight 1:1 duplication (i.e., copy one Mini to a full-size DVD). Amazingly, the going rate is about $25 for this service! There are very few companies that combine multiple Minis to a regular DVD, and fewer that offer conversion to files, finalization, and disc recovery service.
We have worked with many Mini DVD orders from customers over the past 15 years - some consisting of 50+ discs - and so we are very comfortable with the format. Your Mini DVDs are absolutely in the best possible hands here.
In addition, we offer packaging options for Mini combos that few other companies provide, including menus that not only list each compiled Mini by its own title, but also feature an animated scene selection menu for each Mini. We even print the chapter images from each Mini on the back cover, and you can list as much title information on the front cover as you like so you know which Minis are included. And of course, we exclusively use high-quality JVC/Taiyo Yuden DVD discs (the best in the biz!) and a real, full-size DVD case for protection. Most of these features are not offered by other companies these days.

Why would I want to convert my Mini DVDs to a large DVD when they work fine?

Actually, Mini DVDs are not playable in every DVD player. DVD players whose trays do not have a central recessed "dish" for Mini DVDs will not play a mini disc. Also, most DVD drives that are slot-loading (such as on many laptop computers and car DVD players) cannot accept a Mini DVD; in fact, sticking one inside is a good way to ruin your player! Transferring Mini DVDs to regular DVDs or files ensures that your videos will be watchable for a long period of time.

Is converting my Mini DVDs to a regular DVD right for me?

Our service is ideal for anyone who has family video on Mini DVDs but who wants an easier way to watch them. Converting to regular DVDs preserves the exact video quality of your original Minis, and creates DVDs that are far more compatible with almost every DVD player and drive.
Note that if you want to retain your Minis' original menus and chapters, please select our DVD duplication service instead of a Mini combo.

Can I combine multiple Mini DVDs to one DVD?

Absolutely! This is what we do! A lot of companies, such as the big-box stores, will not combine Minis to one DVD because they make more money on 1:1 copies. And it requires a little extra effort - but we think it's worth it!

Can I transfer each of my Mini DVDs to separate full-size DVDs?

Yes! Just place a DVD duplication order instead.

I don't want full-size DVDs at all - can you convert my Mini DVDs to video files?

Yes! Just place an order to convert your discs. We can convert Mini DVDs to a variety of file types.

I want my Mini DVDs converted to both combo DVDs AND files. Can I order this?

Yes! Just order both files and combo DVDs on your form. Our form enables you to order as many services as you need.

What's the best way to preserve my Mini DVDs?

First, realize that Mini DVDs are already a digital format. They are recorded in the MPEG-2 file format, the same as a DVD you'd buy in the store. So as long as you copy that data off your discs, you ARE preserving your Mini DVDs. If that's your main objective, we can extract your Mini DVD video and save it as a MPEG-2 file, which would preserve an exact copy of your original video. Beyond that, we also offer MKV, ISO, and Video_TS file types, all of which preserve the original Mini DVD content in different ways.

Combining Mini DVDs to Regular DVDs

I have 15 Mini DVDs. How much will it cost to combine them to regular DVDs?

We charge $15 per Mini, so $15 x 15 = $225 (plus shipping). See how easy our pricing is?

How many Mini DVDs will fit on a full-size DVD?

We can compile up to 3 Minis on one DVD. Note that this applies to single-sided or single-layer Mini DVDs. If your Minis are double/dual-layer or 2-sided, they count as TWO Minis.

Do I need to know how long my Mini DVDs are?

Nope. Single-layer Mini DVDs hold a maximum of 1.4 GB, or about a half-hour of video. That's how we know 3 Minis will fit on one DVD.

What order are my Mini DVDs compiled in?

You may number your Mini DVDs with labels or stickies if you want them in a certain order. If no order is indicated by the customer, we compile Mini DVDs in chronological order (going by external labels or the internal date stamp the camcorder placed on the disc). If no dates or labels exist, or if an order is unclear, we will check with you.

Can I combine 4 very short Mini DVDs to one DVD? Each disc only has 5 minutes recorded on it.

Yes. Our "3 Minis per DVD" maximum is a general rule that applies to fully-recorded Minis. We can combine up to 4 shorter Minis if that works best for your project. Please contact us to discuss your project's exact needs before submitting.

Can I combine the video from a full-size DVD to one of my combo DVDs? I have a DVD with a short video on it.

Yes. We are open to combining short DVD videos to your combos as well. Please contact us to discuss your project's exact needs before submitting.

My Mini DVDs were recorded in LP, so there is an hour on each disc. Will I need more DVDs?

No. A Mini DVD only holds 1.4 GB and compilation is done by file size, not video length. A good comparison is a VHS tape: most tapes are the same physical length, but you could record more video on a VHS tape by using the LP or EP/SLP modes on a VCR. The same principle applies to Mini DVDs.

How many full-size DVDs will my order require?

We can fit up to 3 Mini DVDs on a regular DVD. So the answer depends on how many Mini DVDs you have. If some of your Minis aren't fully recorded, we may be able to make additional adjustments. Our goal is to produce as few full-size DVDs as possible to make your collection as nice and simple as possible!

I want to keep my Mini DVDs' menus on my full-size DVD. Is that possible?

Yes! Just order DVD duplication instead of a Mini combo. Your original Mini DVD menus are kept intact if you convert a single Mini to a single DVD.

Do I lose picture quality by compiling Minis to a full-size DVD?

No. The data from your Mini DVDs is copied bit-by-bit to the regular DVD. There is no quality change or difference whatsoever.

Do you edit or enhance the quality of the footage?

No. The data from your Mini DVDs is copied bit-by-bit to the large DVD. There is no quality change or difference whatsoever.

Can a section of a Mini DVD be excluded from the finished DVD?

No, this is not a service we offer at this time.

My Mini DVD was mostly a recording of the camera being turned on by accident. Why did you include that part?

Determining the suitability of a disc to be compiled is the responsibility of a client. We do not make this kind of subjective judgement. If we receive a Mini DVD for conversion, we will convert it. Some folks actually find value in erroneous recordings like this, because usually the camcorder picks up background conversations!

Do you watch the Mini DVD video?

No. The process is entirely automated. We spot-check the resulting DVD, but only see a few seconds of video here and there.

Can I combine my Mini DVDs to DVD myself?

You can, if you understand the process. First, you need to know how to extract the video from your Minis. Then you need to reformat it for whatever DVD authoring program you have (not to mention, know how to use that DVD authoring program). Finally, learn how to burn the discs. But when you choose Timeless DVD, all of this work is done for you - and you get top-quality DVD disc media and our beautiful DVD packaging too. Why spend the time and effort figuring everything out yourself when we can take care of the entire job, quickly and easily?

Finalization and Disc Recovery

Do I have to send my Mini DVD camcorder too?

You only need to send your camcorder if you have not finalized your Minis and want us to do it for you. The charge is $5 per Mini. Mini DVDs must be finalized or they cannot be read by other DVD drives.

What is finalization?

Finalization is a digital process whereby a DVD disc is "closed" to further writing. This process enables the disc to be read by other DVD players or drives. Usually, Mini DVD discs are only readable by the camcorder that recorded them unless they are finalized, which is why we require your discs to be finalized. If you don't know how to do it, we can take your camcorder and finalize the discs for $5 per disc.

My Mini DVD doesn't play right in my DVD player. Can you recover the video?

We offer disc recovery for $20 per single-sided disc. Mini DVDs are notorious for becoming unplayable – even by the camcorder that originally recorded them! The failure is normally associated with the start of the 1.4GB DVD disk not being written correctly or becoming unreadable over time. However, we are often able to recover part or even all of the video on the Mini DVD disc – even ones that have not been finalized. Keep in mind that we will recover as much video as we can for the $20 fee, and that it is not guaranteed that we will be able to recover everything. (If we can't recover anything, there is no charge.) Please give us a heads-up on any disc that isn't working right and we will work with you to achieve the best solution.

Why can't I order a straight duplication of my Mini DVD to a regular DVD if I need disc recovery for it?

In order to duplicate a disc, the original disc must be in perfect working order. When a disc has errors, or is unfinalized, that is not the case. When we perform disc recovery on a Mini, we extract the raw video, but not the menus or the disc structure - which is what is needed for a straight duplication.

My Mini DVD is visibly scratched or damaged. Can you fix it?

It depends on how bad the damage is. Sometimes a good cleaning will fix the disc. Other times, sending the disc to a professional resurfacing company can salvage it. Often, we are able to recover at least some of the video. (Note that if the disc is cracked, we cannot work with it.) Additional fees may apply depending on exactly what's needed. Please give us a heads-up about any disc that isn't working right and we will work to achieve the best solution.

Will I be charged if a Mini turns out to be blank?

No. And unlike other services, we do not even charge a "setup fee" for finding out a piece of media is blank. Some companies actually charge a $15 setup fee if they find a blank disc or tape in a digitization order!

Are my original discs returned?

Absolutely! Any materials you send to us will be carefully handled throughout the production process and returned to you in their original condition. We do not keep or discard any of our clients' possessions, and we handle your materials with the greatest of care - the way we would want ours to be handled!

Packaging for Mini DVD "Combos"

Do I need to label my Mini DVDs before sending them?

Some type of label is helpful, even if it's just numbered stickies. But otherwise, no, you do not need to label all your discs. Often we can get dates from Minis' onscreen menus, or we can work with you to determine brief titles for the content.

May I include a title for my Mini DVD combo DVD?

Yes, we print a title of your choice on the main menu, DVD case, and disc. We offer multiple ways to handle this. On our order form, you can instruct us to use:
1) labels that are written on the Minis' cases or discs
2) dates from the Minis' onscreen menus (assuming your Mini DVD camcorder was programmed with the correct dates)
3) a customized title list that you have composed for your project.
The order form has two additional options. First, if you have 3 or fewer minis and only one DVD will be created, you may write the exact title you want. Alternately, if you have a larger project, you can add a title that will appear as a main "headline" on all your DVDs (in additional to individual content), such as "Smith Family Videos."
Basically, we're pretty flexible with titling - just tell us what you want! Unlike the larger companies, we do not limit your title information to a certain number of characters - you can add as much information to your cover as you wish!

I don't know what's on my Mini DVDs. Can you tell me before I set up my titles?

Yes. Just let us know by e-mail or write a note on your order form, and we can send you basic information. Be warned, though, that we don't know your family or what we're looking at, so it may not be 100% accurate!

How will my DVD work?

Place your DVD in your player and close the drawer. The main menu will appear. Simply hit Play to watch the Mini DVD videos on the disc from beginning to end. The main menu will also have buttons for each Mini DVD that was compiled to the disc. On each of these menus, you can navigate the chapters of each Mini separately. Or simply hit the "back" and "next" buttons while playing your video to quickly jump back and forth in your content between chapters.

Will my DVD have menus?

Yes. Your DVD will have a main menu with a play button that plays all the Mini DVD content in order. Each Mini DVD that was compiled to the disc also has its own scene selections menu, so you can easily access different parts of content.

Will my DVD have chapters?

Yes. We set chapters at roughly 5-minute intervals. This interval may be slightly shorter or longer depending upon the length of the video. These chapter stops are displayed on each Mini's scene selections menu and by thumbnails on the DVD cover.

What kind of quality can I expect from my combo DVD?

The Mini DVD video that appears on your combo DVD is absolutely 100% identical to the video on the original Mini DVDs. No quality difference whatsoever!

My Mini DVD camcorder filmed in widescreen. Will it be widescreen on the DVD?

Yes. We check every disc to see if it is widescreen or full screen, and set the DVD's "flags" appropriately.

What type of DVD packaging comes with my DVD?

Mini DVD "combo" DVDs include a professionally-designed DVD cover and full-color printed disc. The front cover accommodates as much titling information as you need. The back cover displays a chapter thumbnail index.
Every combo DVD includes one of our design templates, which were developed by our in-house, trained graphic designer expressly for our customers. They ensure that your menu, cover, and disc all match professionally in full color and look amazing!
In addition, a professional DVD case is included with every order. While many customers prefer a traditional black DVD case, we also offer white, clear, gold, silver, and a range of color cases (see them all on our Order page). Unlike most transfer services, we still provide a full-size DVD case, that looks like a store-bought DVD and, most importantly, fully protects your DVD.
One final note: unlike many other cheaper video companies, we do not package your DVDs in cardboard packaging or CD cases. Flimsy cardboard should never be used to house a DVD full of family memories! And CD cases are not approved for long-term storage of DVD discs, which possess a more fragile central hub and bonding quality than CDs. Storing DVDs in an incorrect case may cause the hub to crack, damaging the DVD forever. For this reason, Timeless DVD only uses certified DVD cases for the best protection of your DVD.

Why doesn't Timeless DVD offer CD cases? Some companies use them instead.

The center hub of a DVD is more fragile than that of a CD. Unlike CDs, DVDs are made of 2 discs bonded together using a spin coating process. Sometimes the manufacturing process does not completely bond the center hub of the DVD. Storing DVDs in an incorrect case may cause the hub to crack, damaging the DVD. At Timeless DVD, we use the best and strongest DVD cases available in order to completely protect your DVDs.

Why are the scene selection thumbnails only on the back of the case?

Our templates are set up to allow for extensive title information to be placed on the front of the case. We have found that most customers appreciate the convenience of having their original Mini DVD labels on the DVD too. We can copy any labels that you wrote on your Minis to your full-size DVD, free of charge.

What kind of paper is used for the covers?

Timeless DVD has always been committed to high-quality printed materials. We print on heavy, glossy photo paper that is specially geared to working with our exact printers. Our paper ensures that all colors are as bright and the quality as sharp as possible. Heavy paper looks much better than a thin matte paper (which is what many digitization companies use), and stands better in the cases. Each insert is hand-cut to fit perfectly in your case. We don't cut any corners with our packaging.

Can I put a photo on my DVD's cover?

We offer approiximately 20 templates that accept a photo. Please contact us if this is an option you desire. We charge an additional $5 for each photo you wish to use.

What type of DVD discs do you use?

We exclusively use JVC/Taiyo Yuden 100-year archival premium DVD-R discs. Taiyo Yuden DVDs are widely regarded as the most compatible, reliable, error-free, and long-lasting media in the world. We offer two finishes: the glossy WaterShield disc, which is water- and scratch-resistant, and traditional matte disc. Whichever you choose, you are assured that your disc is the highest quality available!
Do not believe companies that advertise using "gold archival DVDs" because they're more "durable" or "long-lasting." This is 100% marketing hype. Gold discs are less reflective than silver media. Only one manufacturer produces gold discs, and the internal dye they use is not the best quality. These discs are on par with the lower-quality blank media types. The only manufacturer claiming that gold discs are better is – natch – the manufacturer itself. The transfer company advertising their use of gold discs either fell victim to the hype or has a business relationship with the disc manufacturer. Don't fall for their claims!

How are the discs printed? Do you use on-disc or direct-disc printing?

Timeless DVD exclusively uses Primera Bravo disc printers. These printers only print discs, and their print quality is ultra-sharp, photo-quality, and beautifully vivid. These remarkable, professional-grade printers can process hundreds of discs per hour, unlike the lesser-quality consumer-oriented disc printing features offered by consumer-level Epson and HP printers.

Why doesn't Timeless DVD use sticky disc labels?

Many consumers use sticky labels to label their home-created discs. NEVER use sticky labels on your DVDs! Sticky labels can create a ton of problems for DVDs.
Here are the primary reasons:
Balance. If a label is not perfectly centered, it can throw off the disc's level in the player and cause it to spin improperly. DVDs are far more sensitive to this than CDs. Even DVD label stompers cannot perfectly position a label.
Thickness. Labels make a disc thicker than a normal DVD. Most DVD players and drives, especially the slot-loading drives in most laptops, don't have room for the extra thickness. As a result, it's very common for the disc to get stuck in the player - and often the DVD player or drive gets damaged or ruined. And since it's very difficult to apply a label that's completely smooth and flat, tiny air bubbles under the label can exacerbate this situation.
Heat. DVDs spin faster than CDs and therefore generate more heat. Heat can cause the label to become slightly unstuck from the disc, which creates both balance issues and the possibility that the player itself may be ruined.
Loss of adhesion. A label is merely a layer of paper over a layer of adhesive glue. Adhesive glue does not age well, often turning yellow and hard. Eventually, the paper will become brittle and warp and lift, separating from the adhesive. Sometimes a DVD with a sticky label will work fine for months, and then begin to show errors when the label begins to become unstuck in tiny places.
Paper labels have a much lower longevity than DVD discs, so if you use them, you are limiting the potential lifespan of your DVD. The DVD label will eventually make the DVD unusable long before its natural life is up. Moreover, a peeling label can completely destroy a slot-loading DVD player, such as those found in Macs and in cars! It's just better to not use them at all for DVD production.

Can I provide my own DVD discs?

No. We only use our own in-house discs, which controls the quality of our product.

Can I order additional copies of my Mini DVD combo DVDs?

Absolutely! Additional DVD copies may be added to the order form with your project, or requested after the order is finished – at ANY time in the future. We do not require you to pay a monthly account fee or pay for a brand-new order - which is what most of the large transfer companies and big box stores do just to make a copy. A DVD makes a wonderful and unique gift for friends and family – as well as an invaluable backup copy to your original!
You may request copies from any of our four DVD packaging options, so if you only want your copies packaged in a paper sleeve with black text to save on the cost, we can do that! Only your first DVD includes the full-color packaging and case by default. Simply add your copies in the duplication category you wish (start at the "2-9" level).
Unlike most other companies, we archive your Mini DVD combo DVD forever FOR FREE, so you and your loved ones can order additional copies – even if it's been years since your project was completed! Most other DVD companies wipe your entire project from their equipment after an order is delivered, or charge an annual "subscription fee."

Can I make copies of my combo DVD myself?

Yes, if you have the proper software and a DVD burner. Our DVDs are not copyright-protected in any way and you own the copyright to your video. Copying a DVD involves copying the files and directories on the DVD and burning them to a new disc, and may require "ripping" software. Some may find this difficult. If you need copies, the fastest, easiest, and most secure way is to order them from us, because we are able to provide all the printing, packaging, DVD cases, and high-quality discs that were part of your original order.

DVD Duplication

How long will my order take?

1–2 weeks for most orders (less than 100 discs from 1-2 masters). 2+ weeks for larger counts, multiple master discs, or projects with special design requirements. Turnaround time generally depends on the complexity and size of your order and our current workload in the studio at the time your project arrives. Please see our Turnaround Time policy on our Terms of Service page for more information.

How much does it cost?

Duplication pricing depends upon the type of printing and packaging desired, as well as quantity ordered. Please see our Pricing page.

How do I place an order and get my discs to you?

It's super-easy! Visit our Order page for our order form and instructions. Our Order Form is available as a PDF at the top of the page. (If you have no way to print the form, just fill it out on your computer and e-mail it to us.) All you need to know is how many discs you want, and what type of packaging and printing you need - that's it! No accounts to set up, no minimum order required. Then simply pack up your discs, include your form, and send the package to us. We'll let you know as soon as your order arrives.

What kinds of DVDs and Mini DVDs can Timeless DVD copy?

We can duplicate any non-copyrighted DVD, including any DVD that is comprised of home videos. That includes any DVD that was transferred by the large transfer companies, such as Walmart, Walgreens, CVS, Costco, Sam's Club, YesVideo, iMemories, Southtree, Legacybox, drugstore services, big box store services, or your local video shop. Most of these services are very careful about not transferring copyrighted content, so they're almost definitely OK for us as well.
We should be able to duplicate virtually any Mini DVD you have to a regular-size DVD, since it was likely recorded in a consumer camcorder. We should also be able to duplicate any DVD you have created or authored yourself.
On a technical level, we can copy DVD-R, DVD+R, DVD-RW, DVD+RW, or DVD-RAM formats, in both regular DVD and Mini DVD.

Are there any kind of DVDs that Timeless DVD can't duplicate?

We absolutely DO NOT duplicate copyrighted DVDs of any kind. That includes any DVD movies or TV shows purchased in a store. We can ONLY duplicate DVDs that consist entirely of home movies or uncopyrighted, non-copy-protected content.
Also, we are unable to duplicate a DVD that presents errors due to authoring problems or physical damage. If that is the case, we will contact you and make suggestions.
Finally note that our prices do not include dual/double-layer or 2-sided DVDs. If this is the type of disc you have, please contact us for a custom quote.

Can you copy home DVD discs that I made on my computer?

Yes. It will be an exact copy of your original. And we can take the DVD disc you made and add beautiful artwork and a real DVD case to it.

Can you duplicate movie or TV show DVDs that I bought?

No. Timeless DVD cannot copy any DVDs protected under US Copyright Law, which includes all store-bought DVDs.

Why should I choose Timeless DVD to duplicate my DVD over other duplication companies?

Our goal is to make getting a few copies of your DVD convenient and easy. Big box store services make duplication extremely expensive. You shouldn't need to spend $25 to get one copy of your DVD!
In addition, not all duplication projects are best served by a traditional duplication company. Yes, they can offer extremely low prices. However, our prices are definitely competitive, and especially for smaller quantities. However, there are tradeoffs.
One tradeoff is many large companies will not put the same effort into a careful burning and authoring process that we do. Our authoring process includes multiple steps, including error-checking the master disc, comparing each DVD copy to the original for accuracy, and verifying the readability of every duplicated disc. Large companies, which are focused on sheer volume rather than detail, often do not allot the time it takes for their duplicator towers to run these checks.
Another tradeoff is artwork. Most duplication companies require you to set up your artwork yourself, and do not offer free scans of your original DVD or templates to use. It's common for a duplication service to charge extra fees if you don't have your artwork set up perfectly upon project submission. As a smaller company, and one that is well-versed in graphic design, Timeless DVD can spend more time making needed adjustments to your artwork to ensure that it prints well. While we do ask you to follow our design templates, we will only charge additional fees if your files are set up extremely poorly. And we offer scans and our own templates because many people don't want to set up artwork anyway!
A duplication company cannot be everything to everybody. Timeless DVD specializes in short runs for DVD duplication! We are a great solution for individuals, families, or organizations who need an want ordering process and want a great price for smaller quantities. Our prices are competitive for the services we offer.

Why should I choose Timeless DVD to duplicate my DVD over a superstore, big box, or drugstore service?

DVD duplication is not generally offered by the large transfer services, or they seriously overcharge for it.
Walmart's duplication service, for example, charges the same as a new videotape-to-DVD order, which in 2019 is $24.96. Our pricing starts at $8 for a single copy in a sleeve and a full-color duplication with case is only $15.
Another major transfer company states on its website: "While we would love to help you duplicate or copy your personal DVDs, at this time, we can only provide copies of discs that we create in our facility." Convenient, eh?
If you want this service done at a decent price, you are forced to go to one of the professional duplication companies, which create DVDs for performing artists and businesses. These houses often have minimum orders (e.g., 300 DVDs minimum) and a lengthy online order process. Timeless DVD aims to make it simple and cheaper to copy a DVD for families and small businesses.

Timeless DVD's prices are great for one copy, but higher than traditional duplication houses for hundreds of copies. Why?

Our focus is on short production runs, generally under 100 copies. We have analyzed the pricing of many transfer services and duplication companies, and developed a pricing model that is competitive but focused on the needs of average people and small businesses and organizations. Our pricing for a single or a few copies is lower than most services, including traditional duplication houses.
However, our pricing for 100+ copies is a tad higher than that offered by duplication houses. This is because we do not specialize in bulk quantities. It is worth noting, however, that many of these bargain-basement prices for hundreds of copies do not include packaging or many options - so if that's what your order requires, always check to make sure the price per disc is accurate for your project.

Why should I use a duplication company? Can't I copy my DVD myself?

If you have DVD burning software and a DVD burner drive in your computer, of course you can. Here's why you might not want to:
• Depending upon the format of DVD disc you use, it might not play in the DVD player or drive of every person you give the disc to. Compatibility can be tricky with short-run DVDs.
• The quality of DVD media varies widely. In general, the discs available in big box and office supply stores are not the highest quality or top-rated discs for compatibility or longevity.
• DVD burner drives wear out easily. When the laser in the drive is failing, it may not write to the DVD correctly - which means that your DVD may have errors when you play it back. It is hard to figure out exactly how well a drive writes without numerous tests in specialized software. We replace our drives frequently to ensure they are always running correctly, but most average folks cannot afford to swap drives or check them carefully.
• Unless you have a printer that can print directly on the discs, you probably cannot label your discs without using stick-on labels (which you should never use, for reasons listed below).
• If you use a marker to label the disc instead, the chemicals in the marker ink can eventually bleed through the disc and cause the disc materials to break down, making the disc unreadable. Once a DVD is damaged this way, it is unfixable.
Timeless DVD stocks the top-rated DVD media, JVC/Taiyo Yuden, and prints directly onto the surface of the disc. Save yourself time and headaches by simply ordering your duplication from us.

DVD Duplication Ordering

How many copies of a DVD can you make?

We specialize in small orders of 1–100 discs. We can accept larger orders if needed. In general, DVD duplicating is the best process for orders under 500 copies. If your project is larger than that, you should look into a DVD replication company instead.

Do I have to order a minimum number of copies?

Nope! Unlike many other duplication companies we do not require a minimum order. One copy is fine!

Can I order additional copies of my duplication at a later date?

Yes. We usually keep your duplication order on hand for approximately 30 days, during which we can make additional copies and send them to you. After that, you will need to return one of your duplicated copies in order for us to make new copies.

Why do DVD duplication prices vary so much from one company to another?

Many different factors come into play with DVD duplication pricing, including:
Quantity. The more copies you order, the less you'll pay per copy. Timeless DVD has multiple pricing brackets up to 100 copies, because we are focused on providing services for short runs. Other companies have discounts for 500, 1000, or more copies.
Media quality. Every DVD duplication company uses different quality levels of discs. The better the media, the higher the cost - and you get what you pay for. If you come across a duplication price that is significantly less than what we offer for the same quantity, it could be because the company is using lower-quality discs. If you plan to share your DVDs with family or use your discs for a company or organization, make sure you're using high-quality discs. The discs will be more compatible with a wider cross-section of players as well as last longer.
Packaging. The type of packaging for the DVDs will always impact the price. Packaging offerings vary, but usually include paper sleeves with a window, plain cardboard sleeves, CD-style cases, clamshell cases, and standard and slim DVD cases. We offer paper sleeves and standard DVD cases because those options are most desired by our customers.
Printing. DVD discs can be printed, either in black ink, spot color, or full color. In addition, standard DVD cases have an outer sleeve where a case cover can be inserted, as well as inner clips where additional printed materials can be placed. All of these options can involve an additional cost to cover the printing and design efforts. Timeless DVD offers multiple printing options, so you are able to select the level of printing you need for your project.
Shrink wrapping. Extras like shrink wrapping are usually offered by large duplication companies, and are priced separately.
Often, a duplication price that seems incredibly inexpensive (such as that offered by the larger duplication houses) involves tradeoffs and hidden fees. In order to seem more competitive, companies will give quotes based on simply copying the disc, without any packaging, printing, or shipping costs included. This industry is notorious for additional fees, which are never mentioned in the initial disc quote. Setup fees for printing the label or packaging are especially common.
When you start the process of finding a duplication solution for your project, decide exactly what you want before getting quotes. Is a quality disc important? If so, ask the company what discs they use and why. What packaging do you want? What printing/artwork (if any)? Then ask for the exact pricing for that order. Make sure there are no hidden fees.
Timeless DVD's duplication costs are all listed on our Pricing page. We don't even charge for making small adjustments to your artwork, or for scanning your DVD cover and reprinting it on your copies. No hidden fees here!

Will there be a quality loss on my copies?

No. The exact data on your original disc is copied bit-for-bit to new discs. The video on your duplicates will be absolutely 100% identical to the video on your master DVD. Quality loss is impossible. Remember, this process is not like dubbing one tape to another. All of the information on a DVD is digital, and so it can be copied exactly, just like files on a computer. We can make an unlimited number of copies from your original disc with no quality loss whatsoever.

Will I get my original DVD back?

Absolutely! Any materials you send to us will be carefully handled throughout production and returned to you with your DVD copies. We do not keep or discard any of our clients' possessions.

Do you watch the video when you copy DVDs?

No. The duplication process is entirely automated. The data on your original DVD is simply copied over to new discs. The only time we see what's on your DVD is when we check the resulting DVD copies, and that's usually just a few seconds.

Disc Problems

My DVD or Mini DVD doesn't play right on my player. Can you still duplicate it?

Possibly - it depends what the problem is. Often, much of the video is recoverable. We charge $20 per disc for disc recovery, in which we attempt to extract as much of the video as we can. Other times, sending the disc to a professional resurfacing company can salvage the disc. Additional fees may apply depending on exactly what's needed. Please give us a heads-up on any disc that isn't working right and we will work with you to achieve the best solution.

My DVD or Mini DVD is visibly scratched or damaged. Can it still be duplicated?

It depends how bad the damage is. If our duplicator tower or one of our computers can read it successfully, it can be duplicated. If it can't be read without errors, then probably not. Sometimes a good cleaning will fix the disc. Other times, sending the disc to a professional resurfacing company can salvage it. (Note that if the disc is cracked, we cannot work with it.) Additional fees may apply depending on exactly what's needed. Please give us a heads-up on any disc that has a visible issue and we will work to achieve the best solution.

Why can't I order DVD duplication if I need disc recovery?

In order to duplicate a disc, the original disc must be in perfect working order. When a disc has errors, or is unfinalized, that is not the case. When we perform disc recovery on a DVD or Mini DVD, we extract the raw video, but not the menus or the disc structure - which is what is needed for a straight duplication. If you want your recovered video on a disc, please order our "combine Mini DVDs to full-size DVDs" service, even if you have full-size DVDs.

Do you run any check to make sure my disc is OK?

Our first step of the duplication process is "prescan." Our duplicator runs this process to ensure that every sector of your disc is readable and can be copied successfully.
If the disc passes the prescan process, its data is copied to the internal hard drive. This is another check to make sure the data copies correctly. If all goes smoothly, the duplicator then begins copying the data to new discs.

What kind of checks do you run to make sure the discs work?

Timeless DVD uses a very detailed duplication process, which ensures that every copy we create works as perfectly as the original. This multi-step process does take time! However, running all of these verifications allows the duplicator and its top-of-the-line Pioneer drives to systematically eliminate any defective discs.
First, we verify all of the data on your original disc to make sure it is error free and can be copied successfully. The data is then copied from the master disc to an internal hard drive, which means that any disc "read errors" are eliminated from the copy process (which can happen when copying directly from disc to disc). To make the copies, the duplicator writes the data from the hard drive to each disc. It then compares the copied disc against the original data to make sure it is identical. Finally, the duplicator verifies that the duplicated disc is 100% readable on its own.
When ordering a DVD duplication, always choose a duplication company that will include these "compare" and "verify" features. Many larger duplication companies switch this feature off to save time, which enables them to bulk-process more orders and make more money. Timeless DVD's smaller size allows us to handle every project on an individual basis, which provides a level of quality control throughout the duplication process that large companies can't match.

DVD Duplication Packaging

What packaging comes with my duplication order?

It's your choice: paper sleeve or DVD case. We offer paper sleeves for budget-conscious customers, or for those who do not want a regular DVD case. But if you wish to have a DVD case, we offer genuine Amaray cases (the gold standard!), which hold your disc securely. We offer a variety of colors, including black, white, clear, gold, silver, pink, red, green, blue, and many more. Visit our Order page to see them all.

Why doesn't Timeless DVD offer CD cases? Some companies use them instead.

The center hub of a DVD is more fragile than that of a CD. Unlike CDs, DVDs are made of 2 discs bonded together using a spin coating process. Sometimes the manufacturing process does not completely bond the center hub of the DVD. Storing DVDs in an incorrect case may cause the hub to crack, damaging the DVD. At Timeless DVD, we use the best and strongest DVD cases available in order to completely protect your DVDs.

What kind of paper is used for the covers? My DVD from the superstore has a really thin, cheap-looking paper cover.

Timeless DVD has always been committed to our printed materials. We print on heavy, glossy photo paper that is specially geared to working with our exact printers. Our paper ensures that all colors are as bright and the quality as sharp as possible. Heavy paper looks much better than a thin piece, and stands better in the cases. Each insert is hand-cut to fit perfectly in your case. We don't cut any corners in our packaging.

What kind of discs do you use?

We only use top-quality, 100-year-archival JVC/Taiyo Yuden premium DVD-R media for our DVD copying and duplication services. Taiyo Yuden DVDs are regarded by the recording industry as one of the most compatible and long-lasting discs in the world. We offer TY's traditional matte disc as well as their glossy WaterShield disc, which is water-resistant and scratch-resistant, and feature a stunning finish that is completely smudge-free. We special-order all our discs from professional suppliers and do not use consumer-grade media, such as you would buy at a local office or electronics store.
Remember, not all media is good. Buying a "good" blank disc is not a matter of using a name brand disc or purchasing the most expensive option. Using a disc brand that is poorly rated by industry analysts will result in lower compatibility and a shorter lifespan. Make sure to ask your duplication company what they use! Timeless DVD uses Taiyo Yuden because it is arguably the best blank media available, with an extremely low error rate and high compatibility record.
One word about so-called "gold archival" DVDs. One online media preservation company screams about their use of gold archival DVDs, which are supposedly more durable and long-lasting. This is purely marketing hype. Gold DVD media are only produced by one manufacturer, which is well-known to use sub-par materials and dye in its discs. In addition, gold discs are less reflective than silver discs, a key component in DVD quality. Don't be fooled by hype!

How are the discs printed? Do you use on-disc or direct-disc printing?

Timeless DVD exclusively uses Primera Bravo disc printers. These printers only print discs, and their print quality is ultra-sharp, photo-quality, and beautifully vivid. These remarkable, professional-grade printers can process hundreds of discs per hour, unlike the lesser-quality consumer-oriented disc printing features offered by consumer-level Epson and HP printers.

Why doesn't Timeless DVD use sticky disc labels?

Many consumers use sticky labels to label their home-created discs. NEVER use sticky labels on your DVDs! Sticky labels can create a host of problems for DVDs that do not exist on CD media.
Here are the primary reasons:
Balance. If a label is not perfectly centered, it can throw off the disc's level in the player and cause it to spin improperly. DVDs are far more sensitive to this than CDs. Even DVD label stompers cannot perfectly position a label.
Thickness. Labels make a disc thicker than a normal DVD. Most DVD players and drives, especially the slot-loading drives in most laptops, don't have room for the extra thickness. As a result, it's very common for the disc to get stuck in the player - and often the DVD player or drive gets damaged or ruined. And since it's very difficult to apply a label that's completely smooth and flat, tiny air bubbles under the label can exacerbate this situation.
Heat. DVDs spin faster than CDs and therefore generate more heat. Heat can cause the label to become slightly unstuck from the disc, which creates both balance issues and the possibility that the player itself may be ruined.
Loss of adhesion. A label is merely a layer of paper over a layer of adhesive glue. Adhesive glue does not age well, often turning yellow and hard. Eventually, the paper will become brittle and warp and lift, separating from the adhesive. Sometimes a DVD with a sticky label will work fine for months, and then begin to show errors when the label begins to become unstuck in tiny places.
Paper labels have a much lower longevity than DVD discs, so if you use them, you are limiting the potential lifespan of your DVD. The DVD label will eventually make the DVD unusable long before its natural life is up. Moreover, a peeling label can completely destroy a slot-loading DVD player, such as those found in Macs and in cars! It's just better to not use them at all for DVD production.

Can I provide my own DVD discs?

No. We only use our own in-house discs in order to control our quality.

Can you scan my DVD cover? It has pictures of all my chapter stops on it.

Yes, if you select our "color printing with disc and case" option, we can scan your cover for free. Just check the appropriate option on the order form. Note that you may notice a slight reduction in quality due to the scanning and reprinting process.

Can I put a photo on the disc or cover?

If you select one of our color printing duplication options and create your own artwork, you can put as many photos on your cover or disc as you like! You may also select one of our templates that accept a photo, although this entails at additional $5 per photo fee.

Can I add a title to my duplication?

Yes. If you're ordering either of our "black printing" duplication options or using one of our templates for a "color printing" order, simply write the title you want on the order form. Two lines are permitted, and your title will appear on your disc, as well as your case if you order one.

Are a main menu or chapters included with the duplication?

Your DVD disc is an exact clone of your original. If you have menus on your disc already, they will be copied as well. If your video has chapter stops, they will be on your duplicated discs. If you don't, there won't be menus or chapters. Copies of your DVD is what you get!

Can Timeless DVD put menus on my DVD?

No. This would require us to re-author your disc and is not a service we offer. Please note that when you add one of our templates to your color printing duplication, it only includes the disc artwork or disc and cover artwork - not the menu component of our templates.

Customer Artwork

I designed my own disc and case. Can we put my artwork on the DVD copies?

Yes, this option is included for duplication orders with color printing. Just provide your artwork files on a disc or USB Flash drive with your order. Please ensure that your artwork conforms to the DVD cover and disc dimensions required by our equipment. We advise downloading and using our disc and insert templates as a guide, which are available on our Order page. Setup charges may apply if your artwork is not setup correctly and we have to spend significant time adjusting it.

What specifications do my artwork files have to match?

Our template downloads come with detailed instructions that include all necessary specifications. The most important specifications are ensuring your artwork is 300 dpi at the correct size and observing the bleed margins.

Do you provide proofs?

We can if you wish - please contact us directly if you would like to see a sample of your printed artwork prior to us running the job. Additional mailing costs and turn time will apply.

Will the color match what I printed out at home?

It will not be a precise match, as we are using different printers, ink, and paper from whatever you have. If matching colors is really important to you, please enclose a sample of your printout with your project, and we will do our best to match it.

Do you provide design templates for case and disc artwork?

Yes. Our design templates provide important information on size, layout, bleed area, safe area, and other guidelines. They are provided as both PSD and PNG files and will work on either Mac or Windows. Our disc and insert templates streamline the production process and we encourage you to use them. They may be downloaded on our Order page.

Do I have to use your templates?

No, but using them will streamline the process when we work with your files and result in faster turnaround time. Also, if we have to make significant adjustments to your artwork because you haven't used our templates and your layout files aren't sized correctly, additional charges may be applied to your project.

How do I use the templates?

If you are using Photoshop, simply open the PSD template and add your own artwork as new layers. Our template layers can be turned on and off as you wish. If you are using our PNG file, you can add layers and resave the file as a PSD if you wish. (We do not provide support or directions for other artwork programs, but you may use whatever software you are comfortable with.)

Can I use a program like InDesign or Microsoft Publisher?

Yes. Simply import our template (keep it the same size!) and export your finished design as a 300 dpi JPEG, TIFF, or PNG. Remember to turn off the template layer!

Do you have templates for Microsoft Publisher or Word?

No. These programs are suitable for home printing but not powerful enough for a professional production environment.

How should I save the template when I'm finished?

You can save as layered PSD or JPG, PNG, or TIFF. Make sure you turn off the template layer before your final save - it should not be visible in your final file. If saving as a PSD, please flatten/rasterize the font layers you use (we do not work with font files). If saving as a JPG, PNG, or TIFF, always save at the highest quality level possible.

How do I make my image round for printing on the disc? And do I need to cut out the hole?

No, do not do either one! Please refer to our templates. You simply need to provide square artwork that covers the entire disc surface, and keep in mind that the edges and center of the square will be cut off by the disc's shape. Easy!

How should I send in my artwork?

Please provide your artwork files on a CD, DVD, or USB Flash drive.

Can I use the measurements from a DVD case that I own?

No. Not all DVD cases are created with the same dimensions. Please use our templates to ensure smooth and efficient production. They may be downloaded on our Order page.

I don't understand what CMYK is, what bleed area is, or how to use the templates. Can you help me?

Unfortunately, we are unable to assist customers who are not familiar with basic page layout and graphic design. If your project requires customized artwork that you are unable to achieve, we recommend that you find a graphic designer via Fiverr or Upwork, or Google online graphic design or software tutorials. Alternately, we provide many premade templates that you can customize with your own title information.

Tech questions

What's the difference between duplication and replication?

Duplication and replication are the two methods for DVD copying. They are different in two ways: the copying process and the quantity of discs each process is suited for.
Duplication is the appropriate copy solution for making small quantities of DVDs, generally anything less than 500 copies. It uses lasers to burn information onto the dye inside a DVD, and is affordable and convenient. Timeless DVD only produces duplicated DVDs.
Replication is the copying process for reproducing large quantities of DVDs, such as DVDs sold in stores. It is a far more complex process than duplication. First, a glass master is made from the original master DVD disc. Stampers are then created from the glass master. The stampers are used to press the discs with injection molding made of raw polycarbonate plastic.
Replication facilities usually require at least 500 copies to be made of the DVD, due to the complexity of the setup. The process can also take longer than ordering a duplication job. Therefore, replication is primarily used for commercial DVDs.

Is there a difference between DVDs that I buy in the store and Timeless DVD's duplicated discs?

Yes. Store-bought DVDs are "pressed" or "replicated" DVDs that are produced in batches of thousands at a time. Timeless DVD's discs are "burned" or "duplicated," which is the only process that can be used to create one or a few copies of a disc. Most, if not all, DVD and Blu-Ray players can play both kinds of discs.

Can I get copy protection added to my DVD copies?

Timeless DVD does not offer copy protection for a few reasons. First, CSS (copy scrambling system) protection is only available with replicated DVDs since it can only be added from a glass master. This is because the "disc key," which is part of the CSS setup, is stored on tracks that cannot be written on a DVD-R or any duplicated disc. Since Timeless DVD does not offer replication, only duplication, we cannot offer copy protection.
But beyond that, the bottom line is that there is simply no copy protection that cannot be cracked. If someone wants to make a copy of your DVD, they can do so with relatively little effort. CSS, in particular, is inherently a very weak protection. The ease of cracking copyrighted DVDs is why Hollywood is constantly inventing new copy protection schemes!
So if you want our honest opinion: adding copy protection to a DVD is a waste of money for most small projects. You will spend a significant sum to add copy protection to your DVD, and in all likelihood, someone will crack it if they want anyway.

Can you convert a PAL disc to NTSC and make duplicates?

No. Timeless DVD does not currently handle PAL (or SECAM) material.

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