In general, Timeless DVD uses the information you submit to provide you with the services you request. Timeless DVD does not share your information with or sell it to other marketers without your permission. Your content remains your property. Timeless DVD will only use your materials to fulfill your orders and otherwise as directed by you. Timeless DVD does not sell, trade or share your personal information with unaffiliated third parties for their marketing purposes.
All communications with Timeless DVD customer service (including but not limited to e-mail, telephone and letter) may be recorded and saved.
We collect personal information and other information from you when you interact with us, such as when you mail or upload your home videos and discs to Timeless DVD or when you contact our customer service representatives.
When you use Timeless DVD’s services, you will be asked to provide your e-mail, mailing address, phone number, and payment information. Timeless DVD uses e-mail to update you on your order status, and will use your address to physically mail your products to you. While we do not generally use your phone number, it is simply a third way for us to contact you if necessary. Payment information is required to complete your order.
Timeless DVD may also use both e-mail or physical mail to let you know about special deals, new features, products, or promotions that you may be interested in. You have the ability to unsubscribe from these if you desire to. We will act promptly to honor your request and remove your name from our marketing list. However, even if we remove your name from use in marketing programs, you may still receive communications for non-marketing purposes, such as in connection with a pending order or customer service issue.
When you fill out our form to request our sample videos, we collect your name and e-mail address. You will then receive an e-mail asking you to confirm your address. When you do this, another e-mail will be sent to you containing the sample file download link. In the future, we may send additional e-mails to this address regarding services, information, or sales. You may unsubscribe from these e-mails at any time.
Cookies, Passive Data, and IP Addresses
From time to time, Timeless DVD may use small files called “tracker gifs” or “beacons” in our website or e-mails. These files allow us to collect non-personal data such as how our site is being used, when it is being used, which pages are visited, what pages referred to us, and the types of browsers viewing our website and other non-personal technical information from your computer or mobile device over time. This information is collected on a broad scale, analyzed in an aggregate format, and allows us to better understand our customers and provide the best experience possible on our website.
Similarly, Timeless DVD may track IP addresses in the aggregate for administration purposes and to gather demographic information. We do not link IP addresses to any specific computer.
Timeless DVD includes a testimonials postcard with each order. The card asks our customers to comment on our services and mail it back to us. Some of these responses may be used on our website as testimonials, either on the Reviews page or throughout the site. By submitting a testimonial to us, you agree and understand that we may publish that testimonial to promote our services. If we do, we will publish your name, city and state, and an image of your DVD (if applicable). We will not publish your personal address, phone number, e-mail, or any other identifying personal information.
We are committed to keeping your content private and secure. We will never make your videos publicly accessible, except with your explicit permission for our marketing efforts. However, by submitting media to Timeless DVD for conversion or other services, you understand and agree that some individuals may see the content of the videos, and so you waive all privacy rights in the content of the media you submit. For example, the Timeless DVD employees who work to convert or duplicate your videos, fulfill your order, or provide you with customer support may see parts of your home video content in the course of performing their jobs. It would be impossible to fulfill our quality control obligations otherwise.
If you choose to download MP4 videos from our Dropbox account, then you will be provided with a link where you can access those files. Timeless DVD will not share the link with anyone besides you.
Credit Card Processing
Timeless DVD processes credit card orders via PayPal. When we process an order, we note your first and last name alongside the credit card number and expiration date. No other personal information is shared with PayPal. Credit card information is not stored electronically after the order is processed. For more information on how PayPal processes credit cards, please contact them directly.
Similarly, orders submitted for direct PayPal processing will involve a transaction between your personal PayPal account and ours. In that case, we only share your provided e-mail address with PayPal.
To ship products, Timeless DVD has to share certain personal information, like your address, with the shipping carrier, which may include UPS, FedEx, or the United States Postal Service.
Links to Other Websites
Timeless DVD’s website includes links to other websites, such as social media websites like Facebook and YouTube. Timeless DVD obviously cannot control the content or conduct of those websites. Those websites may have their own terms and conditions or privacy policies governing their use.
To the extent you are required to leave our website and go to a different third party website, you acknowledge and agree that your interactions with such third parties are solely between you and such third party, and that we are not responsible or liable in any manner for such interactions. We make no representations or warranties of any kind regarding such third party websites.
In order to comply with applicable laws and subpoenas, Timeless DVD may disclose personal information in its possession to law enforcement, regulatory authorities, or other parties.
In the event that Timeless DVD is sold, acquired, or otherwise merges with another company, your personal information may be included as a part of that transfer.
A common practice in online marketing and advertising is for websites to advertise products and services to you based on other websites you have viewed, which helps to show you ads for goods that you may be interested in. For example, once you visit Timeless DVD’s website, Google or other companies that control advertising placement may show you Timeless DVD ads on other websites with which Timeless DVD is not affiliated. Timeless DVD does not control the ads and websites where those ads appear, nor does it share any personal information about you to those companies.
Timeless DVD uses industry standard protections for its website, which is intended to mitigate against the loss, misuse, alteration, breach, and theft of its information and services. As needed, Timeless DVD may use security measures to protect its website and online storage facilities, and that security service may be provided by a third party vendor. Timeless DVD reserves the right to provide information or access to any third party as necessary for security purposes.
Although we use reasonable security measures designed to protect your content and materials, no data security measures are guaranteed to be completely effective. No website, application, database or system is completely secure or "hacker proof." Accordingly, we cannot guarantee that our information security safeguards will never be compromised, and we cannot and do not guarantee the security of your content and materials transmitted to or through this website or any of our services. Factors outside of our reasonable control, including any force majeure event, internet access or related problems, failure of a third party’s, equipment, software, or other technology not in our direct control, and failure of computing and storage services, such as those provided by third party providers not in our control may occur. Any transmission of content and materials in the use of services is at your own risk. By using our website and services, you acknowledge and accept these risks.